Refund & Cancellation Policy

Free cancellation is available up to 24 hours before your scheduled pickup time. Please notify us via WhatsApp or email as early as possible so we can adjust driver schedules.

Cancellations made within 24 hours of your pickup time will incur a 50% charge. This helps cover driver allocation and operational costs for last-minute changes.

If you are not available at the confirmed pickup location at the agreed time and have not contacted us, the booking may be treated as a no-show and will not be eligible for a refund.

• Refunds are processed within 5–7 business days to your original payment method.
• Partial refunds apply for eligible cancellations made at least 24 hours before pickup.
• Processing times may vary depending on your bank or payment provider.

If we cancel or reschedule your ride due to emergencies, vehicle issues, or unavoidable conditions, we will offer a full refund or rebook your trip at no extra cost — whichever you prefer.

To cancel a booking or request a refund, contact us with your booking details:

Please include your name, pickup date and time, route, and vehicle type so we can process your request quickly.